Techniques of Effective Change Management

Designed for Directors, CEOs, CFOs, Controllers, CPAs, Internal Auditors, Management Accountants

One Day Program -- 8 CPE Credits

Description

Learn how business processes provide the foundation for effective and reliable financial reporting, compliance and creation of value. The steps for assessing and analyzing business processes are defined together with the relationship to strategy, vision and critical success factors. Concepts of benchmarking and baselines are explained together with the techniques for process documentation and mapping along with the questions of how, who, what, and when. Organizational readiness is discussed and linked with the fundamentals of change. Learn the techniques and importance of communication together with the 8 step process of improvement. The 7 levels of changes are reviewed along with the elements of conducting process improvement workshops.

Objectives Understand of business process and how they relate to people and technology systems. Learn the techniques of process documentation including High Level and Detail “As-Is” maps and High Level and Detail “To-Be” maps.  Understand the key questions to ask regarding activities that need to be eliminated, simplified, or consolidated.  Learn to identify process owners, determine performance targets, and how to establish tracking responsibility and reporting frequency. Understand the 8 stage process for improvement and the 7 levels of change.

Agenda Understanding Business Processes  Process Assessment and Analysis  Process Documentation  Fundamentals of Change  Process Communication  8 Step Process for Improvement  7 Levels of Change  The Process Improvement Workshop

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